06-08 luglio 2023, Cagliari, Italia

Sub-theme 75: The New Faces and Interfaces of Digital Platforms

Nell’ambito della conferenza, il team di ricerca di Weplat ha presentato il paper:

Platforms that create hierarchies. An institutional logics perspective in the analysis of a psychological counseling platform


The scholarly attention paid to platforms tend to analyze them as a homogeneous corpus. Cansoy et al. (2020) have already questioned this presumed homogeneity, analyzing the heterogeneity of workers, while management scholars have pointed out the heterogeneity of platforms’ business models (Cutolo & Kenney 2021). We intend to propose a similar approach focusing on the organizational model.
In this paper, we aim to answer the first question of the call – What strategies, practices, processes, structures, and/or business models are characteristic for which types of platform organizations? – by analyzing a still little-explored face of platforms, those matching supply and demand in the care sector, questioning the role of platform interfaces in defining the organizational models. Our hypothesis is that the platform can be analyzed as a new institutional logic, which is declined differently in the encounter with other institutional logics of a given organizational field.


Francesco Bonifacio, Università Cattolica del Sacro Cuore

Ivana Pais, Università Cattolica del Sacro Cuore


Qui il programma completo del convegno: LINK