ISIRC - 13th International Social Innovation Research Conference

The presentation aims to investigate if “welfare platforms” a new and specific type of platform. The spread of web-based platforms is transforming the traditional model of distribution and use of welfare services, both in public and in private sector (occupational welfare / at-firm-level welfare), all this means working on coordinates of access to alternative services compared to traditional ones (Colarusso, Visentin, Lodigiani & Pesenti, 2021) It is necessary, therefore, to further study digital welfare analyse: – the transformation of services to digital; – the use of digital interfaces to facilitate service provider-user relationships – the impacts on the use of digitized services (Coles-Kemp et al., 2020).